Việc làm Operation Manager (Tele Customer Service Center - E-commerce)Nơi làm việc:
Tan Binh District, HCMC
Lên đến 1300$
Lượt xem: 391
Thông tin tuyển dụng
Chăm sóc khách hàng
Mô tả công việc
Position: Operation Manager (Tele Customer Service Center - E-commerce)
Working location: Tan Binh District, HCMC
Working hour: Monday - Friday, 08:00 - 17:00
- Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context.
- Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
- Reporting to General Manager/CC Director for any abnormalities in operation.
- Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients.
- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset.
- Following and making sure all team members are actively involved activities.
- Service Improvement and Motivation Program.
- Taking part in improving quality of all units in CX & System within agreed development period.
- Making sure all team members are actively involved and work closely to achieve team and individual KPIs.
- Developing personal performance and team members such as training, briefings, seeking information latest, and others.
- Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments.
- Doing the responsibility and authority in accordance with the business processes defined by company’s Client.
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
Yêu cầu chung
- At least 3 year-experience in leading an in-bound team in Call Center environment.
- Have experience in Supervisor position or above at least for 2 years.
- Experience in performance management desired
- Project management experience, able to work independently on multiple concurrent initiatives.
- English at communication level.
- Proved ability to do staffing and scheduling.
- Ability to do multitasks and highly adapt to constantly changing environment.
- Excellent oral, written and interpersonal communication skill.
- Demonstrated problem-solving skills, strategic and analytical capabilities.
- Intermediate to advanced reporting skills.
- Moderate ability to identify and analyze data for trends and forecast.
- Bonus twice a year
- Salary review once a year
- Company trip, annual health check
- Full insurance and income tax according to Vietnam Labor Law
Ms. Tu Huynh
Tel: 028 6 2772 093
Email: email@example.com - firstname.lastname@example.org
Thông tin nhà tuyển dụng
Nộp hồ sơ như thế nào
- Bước 2: Phỏng vấn tại Nhà tuyển dụng
Công việc tương tự
- Tốt nghiệp Đại học - Tối thiểu 2 năm kinh nghiệm về tuyển dụng
[Bắt buộc] -Tiếng Nhật N2 trở lên -Từ 24 - 29 tuổi, tốt nghiệp
[Bắt buộc] -Tiếng Nhật tương đương N1 -Có kinh nghiệm biên phiên
-Nam, từ 25 đến 38 tuổi -Tiếng Nhật N2 trở lên, tốt nghiệp Đại
- Graduated from Architecture University or relevant Universities; - At least 5 years of
-Yêu cầu thanh toán, kiểm tra hóa đơn và các chứng từ kế toán khác
[Bắt buộc] -Tiếng Nhật N2 trở lên -Có hiểu biết hoặc có kinh
- Graduates University - English: Obtain TOEIC score from 600-700. - Have working
- At least 3 years of experience as Admin - Business level in English - Over 3 years
- Vietnamese nationality, Certification of Chief Accountant. - At least 3 years of
- Tốt nghiệp chuyên ngành kế toán cấp bậc đại học. - Có ít nhất 2
- Obtain Chief Accountant Certificate. - English at intermediate level for internal
- Over 2 years of experience as an operation staff in a forwarding company - Being
- Have working experience for the project at EPC company or electrical Instrumentation
- At least 1 year of experience in recruitment (experience in headhunting is an