Việc làm Outbound ManagerNơi làm việc:
Tân Bình, HCM
Lên đến 2000$
Lượt xem: 777
Thông tin tuyển dụng
Chăm sóc khách hàng
Mô tả công việc
To improve overall services and performance of Contact Center Regular to transcosmos’ Client customers, it is critical for Outbound Manager to institute an experienced outsourcing service to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor. The services provided to customers shall be in accordance with the Service Standards from our Client.
- Managing a team comprises of Supervisor, Training Leader, QA and CS agents in all aspects of a call center context.
- Supervising a dynamic team
- Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and others.
- Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
- Reporting to General Manager/CC Director for any abnormalities in operation
- Responsible for monitoring CS agents in terms of quality and quantity to meet operational requirements from Clients
- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset
- Making sure all team members are actively involved and work closely to achieve team and individual KPIs
- Developing personal performance and team members such as training, briefings, seeking information latest, and others
- Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
- Doing the responsibility and authority in accordance with the business processes
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Attending Weekly Meeting with Clients to share insights and highlights of operation.
Yêu cầu chung
- Proficient in English
- Good at MS Office and CRM systems
- At least 3 year-experience in leading a telesales team nutrition and FMCG in Call Center
- 2 years experienced with Supervisor position or above.
- Experience in managing to performance targets desired
- Project management experience, able to work independently on multiple concurrent initiatives
- Strong personality and leadership
- Strong determination of KPI achievement
- Salary Supplement: Bonus/twice a year; Salary raise/once a year
- Holiday: Sunday
- Vacation: Public holiday
Thông tin nhà tuyển dụng
Nộp hồ sơ như thế nào
- Bước 2: Phỏng vấn tại Nhà tuyển dụng
Công việc tương tự
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